The best incident response is the incident that never executes.
Traditional IR is reactive by definition — it starts the clock after damage is done. We flip the order: contain first with Warden, then respond from a position of control instead of chaos.
Eight hours of incident-response retainer, on the house.
Every customer running Warden — or any CSI product — gets 8 hours of retained response we hold ready before you ever need them. Set up the runbook now; draw the hours down whenever an incident hits.
Activate my free retainer →Eligibility: any active CSI product license. Hours are pre-scoped and do not expire while your license is active.
Four ways we make incident response a discipline, not a panic.
Know exactly how you'd respond — before you have to.
We map your detection, escalation, and containment paths against realistic attack scenarios and hand you the gaps in priority order — with fixes, not just findings.
A responder who already knows your environment.
Retained hours mean no cold start. Your incident commander is briefed, credentialed, and on call — so the first hour is action, not onboarding. The free 8 hours are how this begins.
Rehearse the bad day while it's still hypothetical.
We run your leadership and technical teams through a realistic scenario — decisions, comms, and command — so the real event runs on muscle memory instead of adrenaline.
When it's live, we take command.
Containment, forensics, eradication, recovery, and the evidence trail regulators and insurers will ask for — run by a defined command structure from the first minute.
Everyone knows their role before the phone rings.
Incident Commander
Owns the decision authority. Runs the timeline, sets priorities, and is the single point of accountability.
Technical Lead
Drives containment, forensics, and eradication on the systems. Translates findings into commander decisions.
Communications Lead
Manages internal, customer, regulator, and insurer messaging so the technical team stays heads-down.
Scribe & Evidence
Logs every action with timestamps — the defensible record for legal, compliance, and post-incident review.
What the first hours actually look like — no black box.
Already contained
Warden has isolated the threat at the kernel before the alert even reaches a human.
Commander engaged
Your named incident commander is on the line — already briefed, no cold start.
Scope established
Blast radius mapped, evidence preserved, and the runbook is already in motion.
Eradication underway
Root cause removed, stakeholders updated on a defined cadence, recovery planned.
Recovered & recorded
Operations restored with a defensible, timestamped record for legal and insurers.
Incident response, answered directly.
How do I qualify for the free 8-hour retainer?+
Any organization with an active Warden license — or any CSI product — qualifies. Once you're a customer, we set up your response runbook and hold eight incident-response hours ready to draw down. There is no additional cost and the hours don't expire while your license is active.
What does "prevention-first" incident response actually mean?+
Conventional IR is reactive — it starts after an attacker is inside. Prevention-first means the threat is contained at the kernel by Warden before it can execute, and your response plan, responder, and runbook already exist. You respond from control, not from a cold start.
We're being breached right now. What do I do?+
Call our active-breach line immediately. We engage even if you are not yet a customer — containment first, paperwork later. If you already run a CSI product, your named commander and retained hours mean we're moving within minutes.
What happens when the 8 hours run out during an incident?+
The free hours are designed to cover first response — containment, scoping, and stabilization. If an incident requires more, you have a priority path into full retained advisory at agreed rates, with no emergency premium because the relationship and runbook already exist.
Set up your response before you need it — while it's still free.
Deploy Warden or any CSI product, claim your 8 hours, and turn incident response from a scramble into a rehearsed plan.